FAQ

Swarovski

Are the earrings premade?
Our earrings that we currently stock are premade. All the work is done for you!

Are the earring genuine Swarovski?
They are genuine Swarovski - you can tell by the signature Swarovski sparkle!

Can I get findings that aren't listed?
Of course! We currently stock Silver Plated, Gold Plated, Sterling Silver & 9ct Yellow Gold. We are also able to order 18ct yellow and white gold. Please email sales@diycraftsandgifts.com.au for prices.

Do you take orders for custom designs?
Yes! if you can't find what you're looking for, you can send us a picture to sales@diycraftsandgifts.com.au and we can price it for you.

Do you price match?
Yes - and we will beat it by 10%! We can price match any eCommerce, Etsy or eBay store. Note, seller must be a store, and not an individual. Please send us any links and/or screenshots to sales@diycraftsandgifts.com.au.

SVG Files

What is an SVG File?
SVG files are Scalable Vector Graphic files. Meaning they can be scaled up or down while maintaining their quality. Vector graphics are made up of paths, while Raster graphics are made up of pixels. When a Raster graphic is resized, the pixels change their size. When a Vector graphic is resized the paths that make up the image change their shape to fit the new size.

Do you take orders for custom designs?
We do! If you can't find what you're looking for on our website, then you can email through pics and/or lettering to designs@diycraftsandgifts.com.au and we will work with you to achieve your design goals!

Do you have deisngs that are not SVG files?
We are able to create graphics that aren't SVG files, but instead PNG files. PNG files are Raster graphics and are limted to resizing.

Warranty

How long is your warranty on your products?
12 months is the standard warranty on all our products.

What do I do if I have a problem with a product?
The quickest way to resolve any warranty issues is to send through photos of the product(s) to support@diycraftsandgifts.com.au, as well as much information around how the damage or break occured. The more information, the better!

Shipping

What are your dispatch times?
We try to get all orders placed before 3pm out the same day. However, this can vary during busy times.

How long does my order take to get to me once it's shipped?

Due to the spread of COVID-19, please be aware that has been delays with shipping times. The below timelines are only estimates, and are subject to change. 

We normally allow up to 10 business days for regular postage and 3 days for express postage. Here are the major city estimates:

City Regular Post Express Post
Brisbane 2 Business Days 1 Business Day
Sydney 3 Business Days 1 Business Day
Canberra 2-4 Business Days     1 Business Day
Melbourne    2-4 Business Days 1 Business Day
Hobart 3-5 Business Days 1 Business Day
Adelaide 3-5 Business Days 1 Business Day
Perth 5-6 Business Days 1 Business Day
Darwin 4-6 Business Days 2-3 Business Days

 

   

What company do you ship with?
Australia Post - PO Box & Parcel Locker friendly!

Do you provide a tracking number?
We offer three different shipping services - two of them do have shipping and one does not. You can view prices and more here

Returns

Can I return my item?
A return can be accepted if it meets the below criteria:
     -Received no more than 14 days ago
     - No existing damage to product(s) (ie. rips in paper, chips in crystals)  
     - No existing damage to packaging (where applicable)
     - Resalable condition
If you want to return a product, then you can either email us on support@diycraftsandgifts.com.au or fill out our survey here