Items purchased directly from DIY Crafts and Gifts are returnable within a 14 day period from the date of purchase, in as-new condition, in the original packaging. Please complete our online survey here if you need to return a product. A return will only be accepted if you have either filled out our survey or contacted us here prior to sending the item(s) back. 

All shipping costs are non-refundable. Once the return has been received, a refund or alternative product can be dispatched for the value of the original purchase.